Privacy Policy
Meraki (Restaurants) Ltd takes the issue of safeguarding your privacy seriously. Our privacy policy (“Privacy Policy”) describes what information we collect from guests and the way in which Meraki (Restaurants) Ltd uses this information to better serve the needs of our guests.
What is Personal Information?
The term “Personal Information” refers to information about you as an individual, such as your name, address, age, gender, image and credit card information.
What is the purpose of this Privacy Notice?
Your ‘personal data’ or ‘personal information’ is any piece of information that would allow us to identify you as an individual. The processing of personal data is governed by the EU General Data Protection Regulation (the “GDPR”) and national laws that supplement the GDPR in each European Economic Area (EEA) country.
We take your privacy very seriously, and this document sets out what personal information we collect from you, how we intend to use it and what your rights in respect of that information are.
Who controls your personal information, and how do you get in touch?
The controller of your personal information is Meraki (Restaurants) Ltd (“we”, “us”, “our”). Should you have any query in respect of your personal information, you can contact us at the following:
Data controller
Meraki (Restaurants) Ltd
Address
80-82 Great Titchfield Street, London, W1W 7QT
Telephone
020 7305 7686
You also have the right to lodge a complaint with our supervisory authority, the Information Commissioner’s Office, which can be contacted at the following:
Supervisory Authority
UK Information Commissioner Website
Address
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom Telephone
0303 123 1113
https://ico.org.uk/global/contact-us/email/
Why is Personal Information Collected?
1. To Support Customer Service
Your Personal Information is collected to assist us in making your reservation and providing the services you request at the restaurant, by keeping information related to your meal with us we can ensure that we can tailor our service to your need such as: special occasions, preferences, allergies…
2. To Keep Our Guests Informed
We may use the Personal Information you provide to send you newsletters regarding special events or news related to Meraki (Restaurants) Ltd and to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, for example, a customer relationship management company and/or a marketing and communications company. These companies are under contract with Meraki (Restaurants) Ltd and are contractually required to protect all Personal Information to which they have access. If you do not wish to receive information from Meraki (Restaurants) Ltd you may advise any of our staff or send an e-mail to:admin@meraki-restaurant.com
3. For Marketing Research
Finally, we may wish to contact Guests to conduct surveys to receive your views of our restaurant and service. Such information may be collected by a third party under contract with us and they will be contractually required to protect your Personal Information as explained below.
How is Personal Information Collected?
1.On Our Web Site
A. Initially Upon Contact With Our Web Site
When you visit our web site meraki-restaurant.com you are initially given a “cookie”, and your computer is assigned an ID number. A cookie is a commonly used piece of software that tracks an individual user’s preferences, and is capable of enhancing your visit to the site. Cookies allow us to provide a customized experience without the visitor having to remind us of his or her preferences each time she or he visits our site. If you log in as a registered user, our cookies may collect personal information for marketing purposes, and to make content on meraki-restaurant.com more relevant and easier to use. Meraki (Restaurants) Ltd cookies are used to enhance your experience at www.meraki-restaurant.com. We do not share your activity on www.meraki-restaurant.com with other third parties, nor do we collect information from other websites you may visit. By not blocking the use of cookies, you will be deemed to have consented to the use of such a cookie by Meraki (Restaurants) Ltd.
We also use cookies to collect and maintain aggregate web site data (such as the number of visitors to a particular site), which helps us see which areas are popular with our users and which are not. Among other things, this helps us improve and update the site, based on such data as total number of visitors and pages viewed.
If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. Visitors should understand, however, that rejecting cookies will affect your ability to benefit from the conveniences afforded by the use of cookies. Please note that because this is a setting on your browser, this adjustment may also block cookies for any website you visit.
B. While Browsing Our Web Site and Mobile App
If you wish, you may submit your e-mail address in order to be placed on a subscription list or to receive other information about our products and services. You will be placed on a subscription list only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone. In the event you choose to join one of our subscription lists, you may ask to be removed from the list at any time. You will always have the ability to accept or decline any form of communication from Meraki (Restaurants) Ltd.
C. Making a Purchase on Our Web Site
When making a purchase, such as a gift card, you will be asked to complete a form that includes your contact information and payment information. The form is secure (see below). When the form is complete, your credit card number will be verified using a checking sequence, and once this is confirmed we authorize payment for the amount shown on your order form. Once your transaction is confirmed you will see a ‘Thank You’ screen, and if you requested an e-mail confirmation it will be sent within a few moments. Again, due to the personal nature of the information you provide when making a purchase through our web site, the form is secure, such that your credit card number is protected with encryption technology. Purchasing transactions are assisted by third party processors in the United Kingdom who are required by contract with us to protect the privacy of your Personal Information.
2. When Making a Reservation
A. On Our Web Site
We collect your personal information directly from you, when you complete the reservation form on our website, or email and telephone.
-Your name;
– Your email address;
– Your telephone number;
– Information about dietary requirements;
– in some cases Your payment information.
How is your personal information protected?
We maintain strong physical, electronic and procedural safeguards to protect the confidentiality, integrity and availability of your personal information. In particular, we have taken appropriate security measures against illegal and/or unauthorised access to your personal information, and against the accidental loss of, or damage to, it.
Do we share your personal information with anyone?
Our email solution provider and our booking system provider will have access to your personal information. This is necessary for us to operate our booking system and to provide you with a booking confirmation and an electronic receipt.
We may also need to share your personal information with the following in limited circumstances:
– IT security providers;
– Insurers;
– External advisors (for example solicitors or auditors); and
– Public authorities or law enforcement.
Any time we provide access to your personal information to someone else, we will ensure that it is adequately secured to protect your privacy.
Will your personal information be transferred outside of the EEA?
If you are located in a European Economic Area (“EEA”) country, we may need to transfer your personal information outside of the EEA, for example where our data storage facilities are located in another country.
If that is the case, we will have put adequate, legally-approved safeguards in place to ensure the protection of your privacy, fundamental rights and freedoms while your information is located outside of the EEA. If you would like more information about those safeguards, please contact us at admin@meraki-restaurant.com
How long do we keep your personal information?
The information that we collected for the purpose of processing your booking will be kept for a period of six (6) years following the date of the booking. We need to retain it for business records, and in case of a dispute relating to the booking.
Your payment information will be kept for a period of two (2) years following the date of the payment. We need to retain it as instructed by our payments processor, and in the event of a dispute relating to your payment.
We may sometimes need to keep a copy of your personal information for a longer period, for example in the event of a dispute, to investigate a data breach or to comply with legal requirements. We will never keep your personal information for longer than necessary.
In all cases, your personal information will be securely destroyed once the retention periods described above expire.
What are your rights in respect of your personal information?
You have rights in respect of the personal information we hold on you, including the right to ask us to:
– inform you on how we collect and use it (this Privacy Notice is designed to do that);
– provide you access to the information we hold on you;
– rectify it if you believe that it is incorrect;
– delete it (only to the extent we rely on your consent to use it);
– provide you with a copy of any information we hold on you; and
– stop processing or using it temporarily (to the extent it is practical for us to do so).
Should you want to exercise any of those rights, please contact us at admin@meraki-restaurant.com
Will we do anything else with your information in the future?
We may also associate your personal information for operational purposes allowing us to deliver tailored service to our guests.
Consent
Where consent is used to process your data, you have the right to withdraw your consent at any time and ask us to stop processing your data.
We will tell you about the implications of doing this and follow your wishes as required.
Changes to this Privacy Notice
We may need to make changes to this Privacy Notice in the future (for example, to comply with new legal requirements).
Where that is the case, we will provide you with a revised Privacy Notice on our website, which you will be able to access in the same way you accessed this version.
*This Privacy Notice was last updated on [25thMay 2018]
CCTV Privacy Notice
What information do we collect about you?
We record and store CCTV footage in and around the restaurant, for the purpose of ensuring your safety and that of our other guests and our staff, as well as to detect and prevent crime.
You may be personally identified on such footage for the duration of your visit to our premises (for example, your face may be visible on stored footage).
How do we collect your personal information?
Your personal information is collected automatically by the operation of our network of security cameras.
What if you do not want to provide your personal information?
We need to collect CCTV footage for security purposes. Should you express the wish to not appear on CCTV footage, we will need to deny you access to our restaurants.
How is your personal information protected?
We maintain strong physical, electronic and procedural safeguards to protect the confidentiality, integrity and availability of your personal information. We have taken appropriate security measures against illegal and/or unauthorised access to your personal information, and against the accidental loss of, or damage to, it.
Do we share your personal information with anyone?
We may also need to share your personal information with the following in limited circumstances:
– IT security providers;
– Insurers;
– External advisors (for example solicitors or auditors); and
– Public authorities or law enforcement.
Any time we provide access to your personal information to someone else, we will ensure that it is adequately secured to protect your privacy.
How long do we keep your personal information?
The CCTV and footage will be retained for a period of 30 days from the date it is recorded. We need to retain this footage in case we have to refer to it at a later date (for example, to investigate a crime that occurred on our premises).
All CCTV operations are conducted in line with the recommendations from the Information Commissioner’s Office (ICO) in its CCTV code of practice, and in compliance with the Protection of Freedoms Act 2012.
We may sometimes need to keep a copy of your personal information for a longer period, for example in the event of an incident, to investigate a data breach or to comply with legal requirements. We will never keep your personal information for longer than necessary.
In all cases, your personal information will be securely destroyed once the retention periods described above expire.
What are your rights in respect of your personal information?
You have rights in respect of the personal information we hold on you, including the right to ask us to:
– inform you on how we collect and use it (this Privacy Notice is designed to do that); and
– provide you with a copy of any information we hold on you.
| You have the right to object to our use of your personal information for the purposes described above at any time. However, that right is not absolute. |
Should you want to exercise any of those rights, please contact us using admin@meraki-restaurant.com
If you ask us to access the CCTV footage, and other people or number plates appear on the same footage, the requested footage will be subject to a blurring process to ensure the privacy of others who are identifiable on it. In the event we are unable to blur the footage in order to protect the privacy of others, we may refuse to grant you access to the footage.
Will we do anything else with your information in the future?
We may use your image for the prevention of crime within all our restaurants and use this for our staff to be able to identify you if we do not wish to allow you access to our restaurants.
Changes to this Privacy Notice
We may need to make changes to this Privacy Notice in the future (for example, to comply with new legal requirements).
Where that is the case, we will provide you with a revised Privacy Notice, which you will be able to access in the same way you accessed this version.
*This Privacy Notice was last updated on [25thMay 2018]